It’s very rewarding to see the impact that has for employees who develop new skills as they work alongside our latest technologies. Robots are good at taking on repetitive and predictable tasks and by doing so, they can free up employees to take on more complex responsibilities that help us better deliver for customers. We take a purpose-driven approach to how we design and deploy technology at our facilities and we consistently prioritize using robots to support safety and ease everyday tasks for our employees. During that time, Amazon has hired hundreds of thousands of employees to work in our operations. It’s taken us more than 10 years to reach this scale. How do robotics support Amazon operations today and what impact have they had on jobs?īrady: “We have more than 750,000 mobile robots in our operations and thousands of other robotic systems that help move, sort, identify, and package customer orders. Our research indicates that indexing on technologies that afford flexibility in implementation is key to this.” Our automation clinic is focused on understanding how firms can realize positive sum automation, and how design, implementation, and ROI decisions can reliably steer towards more positive outcomes for firms and workers. In this work, I lead cross-disciplinary teams of engineers and social scientists to better understand how increasing automation can go hand in hand with better jobs. I am also faculty director of the Industrial Performance Center and co-lead the Work of the Future Initiative at MIT. Shah: “I’m an AI researcher and a roboticist at MIT and the vision of my lab’s research is to be intentional about developing machine intelligence that enhances rather than replaces human capability.
Here are their perspectives on the importance and timeliness of this work: Tell us more about your research and what you hope to achieve. Slater professor of Aeronautics and Astronautics at MIT, to talk about the study and the future of automation.
We met with Tye Brady, chief technologist at Amazon Robotics, and Julie Shah, H.N.
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